Member Outreach and Physician Selection

We believe that building a relationship with a Primary Care Physician is an important part of the member’s health care experience. The primary function of Member Outreach is to link all members to their own primary care provider and to welcome and integrate new and returning members to the Medical Center and Health Plan. Member Outreach Representatives answer questions regarding primary and specialty care providers; offer new member orientations; and assist new members in ways to navigate the facility.