Roseville Sacramento

Coronavirus and COVID-19: How to protect yourself and get care

Your health and safety are always our top priority. To help you protect yourself and your loved ones, we’ve gathered the most important information and guidance on the coronavirus and COVID-19.

Get our latest information on COVID-19 and updates on care at Kaiser Permanente Northern California

New Visitor Policy for members who live in Northern California

As part of our commitment to protect our patients and staff, and to prevent the spread of COVID-19, Kaiser Permanente Northern California is restricting visitors based on the most current information available about the virus from Federal, state, and local public health officials.

Check the new visitor policy for our Northern California facilities

Have COVID-19 symptoms? Call us at 866-454-8855 for advice. If you need in-person care, we can assist you.

Before you head to our facilities in the Roseville Sacramento area, be sure to check for the latest temporary changes in services, hours, and closures. Our emergency services remain open 24/7.

As part of our commitment to protect our patients and staff, and to prevent the spread of COVID-19, Kaiser Permanente Northern California is restricting visitors based on the most current information available about the virus from Federal, state, and local public health officials.

Do not visit or accompany patients if you have a cough, cold, or are sick.

To help prevent the spread of coronavirus (COVID-19), access to Kaiser Permanente hospitals, emergency departments, and medical offices and clinics is restricted to patients only, with a few exceptions.

Our medical centers are open, operating, and safe. We’ll continue to provide high-quality care while protecting our staff, patients, and communities. We appreciate your understanding and cooperation.

We’re taking these and other steps that support social distancing and safety to ensure we can continue to provide the high-quality care our members need while protecting our staff members, patients, and our communities.

We ask that anyone with a cough, fever, or any other illness, who is not receiving medical care, refrain from entering the hospital or medical offices. We have greeters at the entrances to our facilities to screen people for respiratory symptoms and provide directions to the appropriate care setting.

Women & Children’s Center

Anyone 14 or younger, who is not a patient, may not visit patients in any part of the hospital at this time.

NICU, PICU, PEDIATRICS

Patients are allowed 2 visitors per stay. These visitors must be pre-determined during admission. Only 1 of these pre-determined visitors may be in the patient’s room at a time.

LABOR & DELIVERY, MOTHER & BABY

Patients are allowed 1 visitor per stay. The designated visitor must be pre-determined at the time of admission. The designated visitor may not change during the stay.

Kaiser Permanente Statement on Donations of Personal Protective Equipment

March 24, 2020

Kaiser Permanente is grateful for the many individuals, community groups, and local businesses that have inquired about donating supplies, such as gloves, masks, and other items. We greatly appreciate the outpouring of concern and generosity at this unprecedented time.

We are providing our staff with the medical-grade personal protective equipment (PPE) that is aligned with the latest evidence-based science, using the same PPE as other hospital systems in California and across the nation. Procured supplies help us continue to manage our medical equipment prudently and maintain an adequate pipeline so that our teams have what they need when they need it.

Below are several ways that individuals and businesses can support our efforts during this critical time:

Personal Protective Equipment Donations

• Our focus is on working with our supply chain vendors and manufacturers to provide our staff with medical-grade protective equipment (PPE). For those seeking to donate supplies, please see the list of appropriate items below.
• We have set up a national donation network to assist with distributing critical supplies across Kaiser Permanente and other care providers. Please direct any donation offers to KPCOVID-19Donations@kp.org.
• In addition, because we are already receiving donations at some of our Kaiser Permanente medical centers, we have established a process to receive and inspect donations.
• Greeters outside the entrances to our facilities will provide instructions on where to leave donations.
• Prior to use, our staff will inspect all donations to confirm that they meet the appropriate standards for medical use.

Appropriate items to donate:

• Unopened N95 respirators and surgical masks
• Unopened packages of disposable gloves
• Unopened containers of hand sanitizer
• Unopened containers of disinfectants and disinfecting wipes
• Packaged, unused protective goggles
• Unopened swabs for collecting screening samples
• Unopened gowns (surgical and isolation)
• Face shields

Home-made masks

• We will accept donations of home-made masks.
• This will help us manage supplies of our medical-grade masks for staff providing direct patient care.
• Even home-made masks need to meet certain specifications in order to be effective. Please see this link for a PDF of instructions to make effective fabric masks.

The safety of our employees, patients, and the community is our top priority. We are grateful for the support of the community and as we closely monitor the progress of this illness, we will adjust our donation practices accordingly.