Southern Alameda County Services & Hours Changes
Have COVID-19 symptoms? Call us at 866-454-8855 for advice. If you need in-person care, we can assist you.
Before you head to our facilities in the Southern Alameda County area, be sure to check for the latest temporary changes in services, hours, and closures. Our emergency services remain open 24/7.
Temporary Changes in Hours | Temporary Relocations | Temporary Closures
Temporary Changes in Hours
Visiting hours in the hospital
8 a.m. to 8 p.m. daily
Department Name – Cafeteria
Location – Fremont Medical Center
Address – 39400 Paseo Padre Parkway, Fremont, CA 94538
Hours – Open M-F 7 am – 7 pm. Hot food and grill available before 3 pm. After 3 pm, grab-and-go items available until 7 pm. Sat 9 am – 3 pm.
Department Name – Pharmacy
Location – Hayward-Sleepy Hollow Medical Offices
Address – 27303 Sleepy Hollow Avenue, Hayward, CA 94545
Hours – Open M-F 8:30 am – 6 pm, and Sat/Sun/ Holidays 9 am – 5:30 pm
Department Name – Cafeteria
Location – San Leandro Medical Center
Address – 2500 Merced Street, San Leandro, CA 94577
Hours – Open M-F 7 am – 7 pm. Hot items and grill available till 5 pm. Grab-and-go items available until 8 pm. Sat/Sun 8 am – 3 pm
Department Name – Gift Shop
Location – San Leandro Medical Center
Address – 2500 Merced Street, San Leandro, CA 94577
Hours – Open M-F 9 am – 12 pm
Department Name – Pharmacy
Location – Union City Medical Offices
Address – 3555 Whipple Rd, Union City, CA 94587
Hours – Open M-F 8:30 am – 5:30 pm, closed weekends and holidays
Temporary Relocations
Temporary Closures
Facility – Fremont Medical Center
Department – Gift Shop
Details – As of 3/25, Until further notice
Facility – Fremont Medical Center
Department – Healthy Living Center
Details – As of 3/26, Member assistance by phone (M-F / 9 am- 5 pm) – Fremont (510) 248-3455
Facility – Fremont Medical Center
Department – Member Services
Details – As of 3/27, Members can be referred to Member Services Contact Center at: 1-800-464-4000
Facility – Fremont Medical Center
Department – Pharmacy Niles 3
Details – As of 3/27, Niles 1 and Ohlone pharmacies will remain open
Facility – Fremont Medical Center
Department – Release of Medical Information
Details – As of 1/18, all intake windows will be closing
Facility – San Leandro Medical Center
Department – Healthy Living Center
Details – As of 3/26, Member assistance by phone (M-F / 9 am- 5 pm) – San Leandro (510) 454-4531
Facility – San Leandro Medical Center
Department – Member Services
Details – As of 3/27, Members can be referred to Member Services Contact Center at: 1-800-464-4000
Facility – San Leandro Medical Center
Department – Patient Financial Services
Details – As of 3/26
Facility – San Leandro Medical Center
Department – Release of Medical Information
Details – As of 1/18, all intake windows will be closing
Facility – Union City Medical Offices
Department – Healthy Living Center
Details – As of 3/26, Member assistance by phone (M-F / 9 am- 5 pm) – Union City (510) 675-4531
Member Services
Our Member Services offices are temporarily closed. Call 1-800-464-4000 or visit kp.org for questions about your coverage, benefits, co-pays, or premiums, as well ass complaints/grievances, and outside claims.
