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Urgent Care

You’re jogging, trip on uneven pavement, and take a spill. You land on your wrist and think it may be sprained. While you might want to rush to the emergency room, you can actually go to urgent care — and save time and money.1,2

Urgent care is available at our Hayward–Sleepy Hollow Medical Offices and San Leandro Medical Center, 7 days a week, along with lab, imaging, and pharmacy services.

Go to Urgent Care for Minor Injuries and Illnesses

Here are a few examples of conditions that can be treated in urgent care:

    • Sore throats, severe coughs, and upper-respiratory symptoms
    • Minor wounds and cuts
    • Minor injuries like sprains and falls

If you’re not sure you have an urgent care need, call our appointment and advice line at 1-866-454-8855 (TTY 711), 24 hours a day, 7 days a week, including holidays.

3 Reasons to Go to Urgent Care

Shorter wait times
You’ll usually get care faster than if you went to the emergency department, which treats seriously injured and sick patients before nonemergency patients.

Lower out-of-pocket costs
You typically pay less for an urgent care visit than for an emergency department visit.

Temporarily not accepting walk-ins
Call our appointment and advice line at 1-866-454-8855 (TTY 711), 24 hours a day, 7 days a week, including holidays.

Reference from above

  1. An urgent care need is one that requires prompt medical attention, usually within 24 or 48 hours, but is not an emergency medical condition. This can include minor injuries, backaches, sore throats, coughs, upper respiratory symptoms, and frequent urination or a burning sensation when urinating.
  2. 2. If you reasonably believe you have an emergency medical condition, call 911 or go to the nearest emergency department. An emergency medical condition is a medical or psychiatric condition that requires immediate medical attention to prevent serious jeopardy to your health. For the complete definition of an emergency medical condition, please refer to your Evidence of Coverage or other coverage documents.

Urgent Care Locations and Hours

Hayward-Sleepy Hollow Medical Offices
27303 Sleepy Hollow Avenue, 1st Floor
Hayward, CA 94545

  • 7 days a week, 11:30 a.m. to 8 p.m., including holidays
  • For appointments: 510-675-4010
  • Temporarily not accepting walk-ins

San Leandro Medical Center
2500 Merced Street, 1st Floor, Suite 108
San Leandro, CA 94577

  • 7 days a week, 12:15 p.m. to 9:00 p.m., including holidays
  • For appointments: 510-675-4010
  • Temporarily not accepting walk-ins