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Prescriptions and Refills

Mail Order Prescription Service

Mail Order Prescription Service includes free shipping and is available when you:

1. Order online using our online prescription service: Online Prescription Refills

2. Please use our Easy-fill refill phone system 24-hours a day. Please see below for the EasyFill phone numbers for Fremont, Hayward, and Union City.

3. Call our Mail Order Pharmacy at (888) 218-6245. Choose to have your prescriptions mailed at no additional charge. Please allow 7 to 10 business days for arrival.

4. Pick up our convenient Mail Order Prescription Envelopes at any of our pharmacies.

Prescriptions Refills

1. Order your prescription refills and pick them up at the location of your choice (may take up to 24 hours).

2. Order Zero Refills, No refill remaining (may take up to two business days).

3. Have your prescriptions mailed directly to your home.

4. Check to see if your new or refilled prescriptions are ready.

Prescription Refills Online

To order a prescription refill or check the status of a refill, visit our prescription center: Online Prescription Refills.

Rethink Refills – More detailed information on how to refill your prescriptions online.

Prescription EasyFill Refills by Phone


Niles Building – First Floor: 520-248-3359
Niles Building – Third Floor: 520-248-3786
Ohlone Building: 520-248-3140

Hayward and Union City

Hayward – Hospital Main: 520-784-4221
Hayward – Sleepy Hollow: 520-784-4591
Union City – Building A: 520-675-3301
Union City – Building B: 520-675-2065

Prescription History Request Form

Please use the form below to obtain your prescription history. Complete and mail to:

Kaiser Permanente
Pharmacy Informatics
PO Box 5075
Livermore, CA 94511-5075

Prescription History Request Form