Member Services

Member Services provides assistance with benefit and coverage interpretation, co-payments and premium information, and enrollment information and eligibility including Personal Advantage, Senior Advantage, and other state and federal Programs. We also help members with name or address changes, as well as with the replacement of lost or stolen health plan ID cards. In addition, Member Services assists members with information on the dispute resolution process and evidence of coverage booklets. Members Services is a walk-in-center only.

Our Release of Medical Information department is temporarily virtual. Call 559-448-4938, email Fresno-ROI-Dept-Fax@kp.org or visit kp.org/requestrecords to request and view your medical records; file a disability claim or extension; or request Family and Medical Leave Act (FMLA) certification.

Contact Member Services

Online
Visit kp.org

Member Services Call Center
1-800-464-4000 (toll free)
711 (toll-free TTY for the hearing/speech impaired)
1-800-788-0616 (Spanish)
1-800-757-7585 (Chinese dialects)
1-800-443-0815 (Senior Advantage and Medicare members)

Hours
24 hours a day, 7 days a week
Closed holidays

Location Information

Benefits/Health Plan coverage, information, forms and brochures.

Fresno Medical Center

7300 N. Fresno St.
Sequoia 1
Fresno, CA 93720

Hours

Monday through Friday
9 a.m. to 4:30 p.m.

Department closes at 3 p.m. on the 3rd Thursday of each month.