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Member Services

Our offices

Contact Member Services

Online
Visit kp.org

Member Services Call Center
1-800-464-4000 (toll free)
711 (toll-free TTY for the hearing/speech impaired)
1-800-788-0616 (Spanish)
1-800-757-7585 (Chinese dialects)
1-800-443-0815 (Senior Advantage and Medicare members)

Hours
24 hours a day, 7 days a week
Closed holidays

Medicare members
Open 7 days a week, 8 am to 8pm
1-800-443-0815 (toll free)
711 (toll-free TTY for the hearing/speech impaired)

Coordination of Benefits
Monday through Friday, 8 a.m. to 4 p.m.
Information: 1-800-924-6468

Our offices

* * * OUR OFFICES ARE TEMPORARILY CLOSED * * *
Check here for the latest temporary changes in services, hours, and closures

Oakland

3801 Howe St., floor
Oakland, CA 94611
Map and Directions

Hours
Monday through Friday, 9 a.m. to 5 p.m.

Pinole

1301 Pinole Valley Road
Pinole, CA 94564
Map and Directions

Hours
Monday through Friday, 9 a.m. to 12:30 p.m. and 1:30 to 5 p.m.

Richmond

Building 2, 1st floor
901 Nevin Ave.
Richmond, CA 94801
Map and Directions

Hours
Monday through Friday, 9 a.m. to 5 p.m.