Apple iPhones & iPads

Downloading and Installing the My Doctor Online Mobile App

These step-by-step instructions will help guide you on how to get set-up from your video visit using the Kaiser Permanente My Doctor Online (MDO) app on your Apple iPhone or iPad.

Quick-Tips for a Successful Connection:

• A strong Wi-Fi or cellular signal is recommended. If the quality of your internet connection is poor, try moving closer to the wireless router or to an area with stronger cell coverage.
• Some public venues that offer Wi-Fi, such as libraries or schools, may block streaming content.

Step 1: Go to the Apple App Store and search for “My Doctor Online”.

Step 2: Tap “Get” to download the My Doctor Online app from the Apple App Store.

Step 3: Once installed, open the app and tap “Accept Notifications” to receive appointment reminders.

Step 4: Tap the Video Visits Temporary Access button and tap “Enable Camera” and then, “Enable Microphone”. Tap OK to allow access to each.

Step 5: Tap the “<” button to go back to the previous screen.

Step 6: At the time of the appointment, sign into the app with your kp.org User ID and Password or use “Temporary Access”.

Step 7: After signing in, tap on “Appointments, View All” locate the Video Visit appointment, then tap “Join Video Visit”.

Step 8: 15 minutes before your appointment, tap “Join Video Visit” to enter your visit.

Ensure that Your Camera and Microphone are Enabled

Both your camera and microphone need to be enabled for a successful video visit. If you can’t hear or see your provider in the video visit, follow these steps to ensure that both are enabled.

Many connection issues can be resolved if you leave the visit and then rejoin the visit.

Step 1: Go to Settings.

Step 2: Scroll down until you see the list of apps installed on your device. Tap on “My Doctor Online”.

Step 3: Toggle on the Microphone and the Camera (green indicates active).