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Android Phones & Tablets

Downloading and Installing the My Doctor Online Mobile App

These step-by-step instructions will help guide you on how to get set-up from your video visit using the Kaiser Permanente My Doctor Online (MDO) app on your Android phone or tablet.

Quick-Tips for a Successful Connection:

  • A strong Wi-Fi or cellular signal is recommended. If quality of internet connection is poor, try moving closer to the wireless router or to an area with stronger cell coverage.
  • Some public venues that offer Wi-Fi, such as libraries or schools, may block streaming content.
Step 1: Go to the Google Play Store and search for “My Doctor Online”.
Step 2: Tap “Install” to download the app from Google Play Store.
Step 3: Once installed, open the app.
Step 4: After opening the app, allow access to Phone Calls, Pictures and Video, and Audio recording. (Note: the app doesn’t record video or audio, these default system messages allow access to the camera and microphone.)

Step 5: Sign into the app with your kp.org User ID and Password or use “Temporary Access” at the time of the appointment.
Step 6: After signing in, tap on “Appointments, View All”, locate the Video Visit appointment, then tap “Join Video Visit”.

Step 7: 15 minutes before your appointment, tap “Join Video Visit” to enter your visit.

Ensure that Your Camera and Microphone are Enabled

Both your camera and microphone need to be enabled for a successful video visit. If you can’t hear or see your provider in the video visit, follow these steps to ensure that both are enabled.

Note: Many connection issues can be resolved if you leave the visit and then rejoin the visit.

Step 1: Go to Settings.
Step 2: Select “Apps and Notifications”.
Step 3: If the My Doctor Online icon isn’t visible, click on “See all apps” link.
Step 4: Scroll down to the My Doctor Online app and tap on it to view the app details.
Step 5: Tap on “Permissions”.
Step 6: Tap on “Camera”.
Step 7: Tap on “Allow”, then go back to Permissions.
Step 8: Tap on “Microphone”.
Step 9: Tap on “Allow” and go back to Permissions.
Step 10: Validate the camera and microphone are listed kin the “Allowed” category.