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Android Phones & Tablets

Downloading and Installing the My Doctor Online Mobile App

These step-by-step instructions will help guide you on how to get set-up from your video visit using the Kaiser Permanente My Doctor Online (MDO) app on your Android phone or tablet.

Quick-Tips for a Successful Connection:

A strong Wi-Fi or cellular signal is recommended. If quality of internet connection is poor, try moving closer to the wireless router or to an area with stronger cell coverage.
Some public venues that offer Wi-Fi, such as libraries or schools, may block streaming content.

Step 1: Go to the Google Play Store and search for “My Doctor Online”.

Step 2: Tap “Install” to download the app from Google Play Store.

Step 3: Once installed, open the app.

Step 4: After opening the app, allow access to Phone Calls, Pictures and Video, and Audio recording. (Note: the app doesn’t record video or audio, these default system messages allow access to the camera and microphone.)

Step 5: Sign into the app with your kp.org User ID and Password or use “Temporary Access” at the time of the appointment.

Step 6: After signing in, tap on “Appointments, View All”, locate the Video Visit appointment, then tap “Join Video Visit”.

Step 7: 15 minutes before your appointment, tap “Join Video Visit” to enter your visit.

Ensure that Your Camera and Microphone are Enabled

Both your camera and microphone need to be enabled for a successful video visit. If you can’t hear or see your provider in the video visit, follow these steps to ensure that both are enabled.

Note: Many connection issues can be resolved if you leave the visit and then rejoin the visit.

Step 1: Go to Settings.