Member Services provides an advocacy program and resource to all Kaiser Permanente Members, and future members. Member Services assist members with clarification in the Health Plan’s benefit and eligibility questions, and patient assists.
Contact Member Services
Member Services Call Center
1-800-777-1370 (TTY for the hearing/speech impaired)
1-800-757-7585 (Chinese dialects)
1-800-443-0815 (Senior Advantage and Medicare members)
24 hours a day, 7 days a week
Antioch Medical Center
4501 Sand Creek Road
Sand Creek Medical Offices, 4th Floor
Antioch, CA 94531
Dublin Medical Offices and Cancer Center
(Closed until further notice)
3100 Dublin Blvd.
Dublin, CA 94568
Walnut Creek Medical Center
1425 South Main Street
Medical Office Building, 4th Floor
Walnut Creek , CA 94596
The services provided through this Web site are for nonurgent purposes only. If you think you have a medical or psychiatric emergency, call 911 or go to the nearest hospital. Do not attempt to access emergency care through this Web site.