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Member Services

Member Services provides an advocacy program and resource to all Kaiser Permanente Members, and future members. Member Services assist members with clarification in the Health Plan’s benefit and eligibility questions, and patient assists.

Contact Member Services

Visit kp.org

Member Services Call Center
1-800-464-4000 (English)
1-800-777-1370 (TTY for the hearing/speech impaired)
1-800-788-0616 (Spanish)
1-800-757-7585 (Chinese dialects)
1-800-443-0815 (Senior Advantage and Medicare members)

24 hours a day, 7 days a week
Closed holidays


***COVID-19 Hours***

Closed at all facilities. Please contact the Member Services Call Center.

***END COVID-19 Hours***


Antioch Medical Center
4501 Sand Creek Road
Sand Creek Medical Offices, 4th Floor
Antioch, CA 94531

Delta Fair Medical Offices
3400 Delta Fair Blvd.
Diablo Building
Antioch, CA 94509

Dublin Medical Offices and Cancer Center
2nd Floor
3100 Dublin Blvd.
Dublin, CA 94568

Livermore Medical Offices
3000 Las Positas Road
Livermore , CA 94551

Martinez Medical Offices
200 Muir Road
Ensenada Building, 3rd Floor
Martinez , CA 94553

Park Shadelands Medical Offices
320 Lennon Lane
Building 3 – Lassen, 1st Floor
Walnut Creek , CA 94598

Pleasanton Medical Offices
7601 Stoneridge Drive
South Building, 1st Floor
Pleasanton, CA 94588

Walnut Creek Medical Center
1425 South Main Street
Medical Office Building, 4th Floor
Walnut Creek , CA 94596


The services provided through this Web site are for nonurgent purposes only. If you think you have a medical or psychiatric emergency, call 911 or go to the nearest hospital. Do not attempt to access emergency care through this Web site.