Member Services

Member Services provides an advocacy program and resource to all Kaiser Permanente Members, and future members. Member Services assist members with clarification in the Health Plan’s benefit and eligibility questions, and patient assists.

Contact Member Services

Online
Visit kp.org

Member Services Call Center
1-800-464-4000 (English)
1-800-777-1370 (TTY for the hearing/speech impaired)
1-800-788-0616 (Spanish)
1-800-757-7585 (Chinese dialects)
1-800-443-0815 (Senior Advantage and Medicare members)

Member Services Call Center Hours
24 hours a day, 7 days a week
Closed holidays

Locations

Antioch Medical Center
4501 Sand Creek Road
Sand Creek Medical Offices, 4th Floor
Antioch, CA 94531

Hours
Monday through Friday
9:00 a.m. to 4:30 p.m.
Closes at 3 p.m. on the 3rd Thursday of the month

Dublin Medical Offices and Cancer Center
2nd Floor
3100 Dublin Blvd.
Dublin, CA 94568

Hours
Monday through Friday
9:00 a.m. to 4:30 p.m.
Closes at 3 p.m. on the 3rd Thursday of the month

Walnut Creek Medical Center
1425 South Main Street
Medical Office Building, 4th Floor
Walnut Creek , CA 94596

Hours
Monday through Friday
9:00 a.m. to 4:30 p.m.
Closes at 3 p.m. on the 3rd Thursday of the month

Important

The services provided through this Web site are for nonurgent purposes only. If you think you have a medical or psychiatric emergency, call 911 or go to the nearest hospital. Do not attempt to access emergency care through this Web site.