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Member Services

Member Services provides an advocacy program and resource to all Kaiser Permanente Members, and future members. Member Services assist members with clarification in the Health Plan’s benefit and eligibility questions, and patient assists.

Contact Member Services

Online
Visit kp.org

Member Services Call Center
1-800-464-4000 (toll free)
711 (toll-free TTY for the hearing/speech impaired)
1-800-788-0616 (Spanish)
1-800-757-7585 (Chinese dialects)
1-800-443-0815 (Senior Advantage and Medicare members)

Hours
24 hours a day, 7 days a week
Closed holidays

Locations

Antioch Medical Center
4501 Sand Creek Road
Sand Creek Medical Offices, 4th Floor
Antioch, CA 94531

Hours
Office: Monday through Friday
8:45 a.m. – 4:45 p.m.

Delta Fair Medical Offices
3400 Delta Fair Blvd.
Diablo Building
Antioch, CA 94509

Hours
Office: Monday through Friday
8:45 a.m. – 4:45 p.m.
Closed for Lunch:
12:30 p.m. – 1:30 p.m.

Dublin Medical Offices and Cancer Center
2nd Floor
3100 Dublin Blvd.
Dublin, CA 94568

Hours
Office: Monday through Friday
8:45 a.m. – 4:45 p.m.
Closed for Lunch:
12:30 p.m. – 1:30 p.m.

Livermore Medical Offices
3000 Las Positas Road
Livermore , CA 94551

Hours
Office: Monday through Friday
8:45 a.m. – 4:45 p.m.
Closed for Lunch:
12:30 p.m. – 1:30 p.m.

Martinez Medical Offices
200 Muir Road
Ensenada Building, 3rd Floor
Martinez , CA 94553

Hours
Office: Monday through Friday
8:45 a.m. – 4:45 p.m.
Closed for Lunch:
12:30 p.m. – 1:30 p.m.

Park Shadelands Medical Offices
320 Lennon Lane
Building 3 – Lassen, 1st Floor
Walnut Creek , CA 94598

Hours
Office: Monday through Friday
8:45 a.m. – 4:45 p.m.
Closed for Lunch:
12:30 p.m. – 1:30 p.m.

Pleasanton Medical Offices
7601 Stoneridge Drive
South Building, 1st Floor
Pleasanton, CA 94588

Hours
Office: Monday through Friday
8:45 a.m. – 4:45 p.m.

Walnut Creek Medical Center
1425 South Main Street
Medical Office Building, 4th Floor
Walnut Creek , CA 94596

Hours
Office: Monday through Friday
8:45 a.m. – 4:45 p.m.

Important

The services provided through this Web site are for nonurgent purposes only. If you think you have a medical or psychiatric emergency, call 911 or go to the nearest hospital. Do not attempt to access emergency care through this Web site.