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Scheduled phone, video, and e-visits are convenient alternatives that offer high-quality care, comparable to an in-person visit. Urgent, primary and specialty care appointments are available to fit your schedule, and phone appointments may be available within one hour. And if you need any medication, you can pick it up at a pharmacy or have it delivered by mail.
Phone and video visits
Here are some conditions that are well-suited for scheduled phone and video visits:
- Cold and flu
- Discussion of test results
- Follow-up — provider or member requested
- Specialty consultation — many specialties offer scheduled phone and video visits for new referrals
- Mental health therapy appointment
- Post-operative follow-up
- Medication review
- Birth control consultation
Scheduled phone and video visits can save you time and let you meet with a specialist, whether you’re on the go or in the comfort of your home. Schedule a phone or video visit pre- and post-op — so you can prepare and recover at home. You can also review test results, discuss your questions, and consult with providers from other specialties.
Video visits are easy, and getting set up takes just a few minutes. For step-by-step directions on how to join or prepare for a video visit, download these instructions.
Phone appointments, video visits, and e-visits are available for members who receive care at Kaiser Permanente medical offices. If you have an HSA-qualified deductible plan, you will need to pay the full charge for scheduled phone and video visits until you reach your deductible. Once you reach your deductible, you won’t pay anything for scheduled phone and video visits.
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