Your care, your way

Connect to care anytime, anywhere

Scheduled phone, video, and e-visits are convenient alternatives that offer high-quality care, comparable to an in-person visit. Urgent, primary and specialty care appointments are available to fit your schedule, and phone appointments may be available within one hour. And if you need any medication, you can pick it up at a pharmacy or have it delivered by mail.

To schedule, sign on to external page, or call us at: 1-800-813-20001-800-813-2000 (TTY 711)

Video visit technical support: 1-844-800-08261-844-800-0826 (6 a.m. to 7 p.m. PT).

Scheduled phone, video, and e-visits

With these convenient options, we offer urgent, primary, pediatric, and specialty care services. Interpreter services, including American Sign Language (ASL), are available at no additional cost.
Not sure what type of visit is right for your condition? Learn more >

Phone appointments

Save yourself a trip to the doctor’s office for minor conditions or follow-up care.

Video visits

Meet face-to-face online with a doctor on your computer. Or, download the Kaiser Permanente app from the App Store or Google Play and use your smartphone or tablet.

E-visits powered by SmartExam

Get treatment online from a Kaiser Permanente physician, including prescriptions, in less than an hour and no cost through 2019.

Learn more >

Phone and video visits

Here are some conditions that are well-suited for scheduled phone and video visits:

  • Cold and flu
  • Discussion of test results
  • Follow-up — provider or member requested
  • Specialty consultation — many specialties offer scheduled phone and video visits for new referrals
  • Mental health therapy appointment
  • Post-operative follow-up
  • Medication review
  • Birth control consultation

Specialty care

Scheduled phone and video visits can save you time and let you meet with a specialist, whether you’re on the go or in the comfort of your home. Schedule a phone or video visit pre- and post-op — so you can prepare and recover at home. You can also review test results, discuss your questions, and consult with providers from other specialties.

Getting started

Video visits are easy, and getting set up takes just a few minutes. For step-by-step directions on how to join or prepare for a video visit, download these instructions.

Questions and answers

We’re here to help you have a great care experience. If you have technical support questions about a video visit, call toll free 1-844-800-08261-844-800-0826 (6 a.m. to 7 p.m. PT).

“I was able to meet with my provider while I was at work so I didn’t have to take time out of my day to go to the clinic.”

— Noel Seats, Kaiser Permanente Member and Patient

Troubleshooting your video visit

Phone appointments, video visits, and e-visits are available for members who receive care at Kaiser Permanente medical offices. If you have an HSA-qualified deductible plan, you will need to pay the full charge for scheduled phone and video visits until you reach your deductible. Once you reach your deductible, you won’t pay anything for scheduled phone and video visits.

*App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Google Play is a trademark of Google LLC.