Quality care

Quality care

A simple mission — to help you thrive. 17,000

Kaiser Permanente is a community of 17,000 physicians committed to providing excellent care today, which leads to healthier tomorrows. From cancer and cardiology to high blood pressure and stroke, the excellent care we provide for these conditions and others leads to better outcomes for our patients.
Cancer care

Cancer care

Better is never good enough. 700

That's how many Kaiser Permanente oncologists,
oncology pharmacists, and oncology nurses
surround our members with expertise, insight,
and treatment every day.
Cardiac care

Cardiac care

The true benefits of award-winning care. 62%

That's how much we've reduced serious heart
attacks among our Northern California members.*
Stroke care

Stroke care

Reducing risk. Improving lives.42%
lower

That’s Kaiser Permanente members’ risk of stroke in Northern California, compared to nonmembers.**
Diabetes care

Diabetes care

Leading the nation.#1

That's Kaiser Foundation Health Plan
of Georgia's national ranking for
comprehensive diabetes care.***
Hypertension care

Hypertension care

One statistic. Many healthy effects.86%

That's how many of our members diagnosed with hypertension have their blood pressure under control, compared to 50% nationally.****
Bone density care

Bone density care

Stronger bones can save lives. 38%

That’s how much we’ve decreased hip
fractures – preventing an estimated
970 hip fractures among members 65
and over, in Southern California alone.

*Internal Kaiser Permanente Northern California Department of Research study conducted from 1999–2008.
**Internal Kaiser Permanente Northern California Department of Research study conducted from 2001–2010.

  •  
  •  
  •  
  •  
  •  
  •  
  •  

Quality care

Here’s how we provide better care

Of course we’re known for preventing disease and encouraging members to thrive. But over the past 60 years or so, we’ve made some serious advancement in our medical care, too.

Today our doctors, nurses, and other caregivers use an advanced care delivery system that we pioneered. It’s had a measurable impact on the prevention, detection, and treatment of conditions from cancer to cardiac care, stroke, diabetes, and more.

The results are apparent in our HEDIS® scores, and in the positive outcomes in the lives of our members.

What is HEDIS?

The Healthcare Effectiveness Data and Information Set (HEDIS) is the measurement tool used by the nation’s health plans to evaluate their performance in terms of clinical quality and customer service. HEDIS scores are given regionally by the National Committee for Quality Assurance. NCQA is a private, non-profit organization dedicated to improving health care quality.

Our HEDIS scores

Cancer care

One simple cause: Beating cancer

Chart showing lifestyle factors account for as much as 75% of cancer deaths.
Lifestyle factors account for as much as 75% of cancer deaths.

Cancer care

One simple cause: Beating cancer

It starts with great doctors. We rigorously recruit from the top medical schools and training programs, and we surround these doctors (and their patients) with some of the best nurses, researchers and staff. More than 1,200 researchers work at our 8 regional research centers, on epidemiological and health services studies, with the aim of ultimately improving outcomes for patients. And our clinical trials program makes cutting-edge cancer therapies available to our members.

HEDIS facts Early detection is key. In all the regions we serve, we’re #1 in screenings for breast cancer, and rank in the top 10th percentile for cervical and colorectal screenings programwide.1, *

Learn more

*Kaiser Permanente program average is the weighted average of each regional health plan’s screening date and its eligible population.


Cardiac care

We don’t just follow high standards. We invent them.

Chart showing serious heart attacks among members have been reduced by 62%.
That’s how much we’ve reduced serious heart attacks among members.

Kaiser Permanente’s ALL/PHASE initiative is based on our research and practice showing that a simple bundle of low-cost medications, in combination with a beta-blocker and healthy lifestyle changes, reduces heart attacks for at-risk populations, like people with diabetes.**

The ALL program consists of aspirin, lisinopril, and lipid-lowering medication, and in Northern California the additional PHASE program (Preventing Heart Attacks Everyday) includes the beta-blocker and emphasizes lifestyle changes. And by sharing it with partners in community clinics, nonmembers are getting the benefits as well.

HEDIS facts Programwide, we exceed the 90th percentile for cholesterol management for patients with cardiovascular conditions, LDL-C screening and LDL-C levels.2

Learn more

**Internal Kaiser Permanente Northern California Department of Research study conducted from 1999–2008.

Chart showing serious heart attacks among members have been reduced by 62%.
That’s how much we’ve reduced serious heart attacks among members.

Stroke care

A system for reducing strokes.

Chart showing stroke deaths declined 42%.
Reducing the risk of stroke. Improving lives***

Stroke care

A system for reducing strokes.

Emergency room doctors, hospitalists, neurologists, radiologists, and speech and physical therapists working together in a team is one approach to helping us provide better outcomes to stroke patients. Another is fast tracking the care of acute stroke cases before they even happen thanks to our “stroke alerts” system. As a result, stroke deaths declined 42% between 2001 and 2010 in Northern California alone.***

HEDIS facts Fewer smokes lead to fewer strokes. Our Colorado region rates #1 in the nation for medical assistance with smoking cessation – advising smokers to quit.3

Learn more

***Internal Kaiser Permanente Northern California Department of Research study conducted 2001–2010.


Diabetes care

Leading the way in the fight with diabetes

Kaiser Permanente is rated #1 in the nation for 3 of 10 HEDIS 2012 diabetes categories.
We’re taking diabetes prevention and management to the next level — the best there is.

Diabetes affects more than 20 million Americans. Over a decade ago, we developed our Integrated Diabetes Care (IDC) program to create a team approach to treating our members with diabetes. With dedicated staff, a focus on patient education, and by monitoring our members’ electronic health records we’re helping to lower our members’ risk and help members who have diabetes lead healthier, more active lives.

HEDIS Facts Kaiser Permanente is rated #1 in the nation for 3 of 10 HEDIS 2012 diabetes categories in the Mid-Atlantic States, Georgia, and Colorado.4

Learn more
Kaiser Permanente is rated #1 in the nation for 3 of 10 HEDIS 2012 diabetes categories.
We’re taking diabetes prevention and management to the next level — the best there is.4

Hypertension care

Making huge strides in the fight against hypertension

Chart showing Kaiser Permanente has 86% of members diagnosed with hypertension have their blood pressure under control, compared to 50% nationally.
Leading the nation in keeping members' blood pressure under control.

Hypertension care

Making huge strides in the fight against hypertension

Hypertension – high blood pressure – can damage the blood vessels, heart, kidneys, eyes, and brain. And it can also lead to heart attack, stroke, and kidney failure. Our electronic medical record system helps us identify, test, monitor, and treat our members with hypertension. We screen, rescreen, and advocate for healthy lifestyles that can lower blood pressure and extend lives. As a result, 86% of our members diagnosed with hypertension have their blood pressure under control compared to 50% nationally.

HEDIS facts Programwide, we exceed the 90th percentile for cholesterol management for patients with cardiovascular conditions – controlling high blood pressure. 5

Learn more


Bone density care

Strong bones, strong seniors.

The best way to care for serious hip injuries is to prevent them. Our doctors use an approach that combines education, increased bone density testing and medications to help prevent osteoporosis to keep our senior members happy, mobile, and thriving. We implemented a comprehensive program incorporating screening, assessment, treatment and education at all our Southern California medical centers. In 2007, there were 970 fewer hip fractures among members 65 and over, a 38% reduction compared to expectations.

HEDIS facts In Southern California, we’re rated #1 in the nation among Medicare plans for osteoporosis management in women who had a fracture.6

Learn more

Cuidado del cáncer

Una simple misión: Vencer el cáncer.

Chart showing 38% decrease in hip fractures in seniors.
Decreasing hip fractures in seniors by 38% - and counting.

1Rating based on Breast Cancer Screening, Cervical Cancer Screening, and Colorectal Cancer Screening 2012 ratings from the Healthcare Effectiveness Data and Information Set (HEDIS) for commercial plans published by the National Committee for Quality Assurance. For more information, visit ncqa.org.

2Rating is based on Cholesterol Management for Patients with Cardiovascular Conditions – LDL-C Screening and Cholesterol Management for Patients with Cardiovascular Conditions – LDL-C Level, 2012 ratings from the Healthcare Effectiveness Data and Information Set (HEDIS) for commercial plans published by the National Committee for Quality Assurance. For more information, visit ncqa.org.

3Rating is based on Medical Assistance with Smoking Cessation – Advising Smokers to Quit, 2012 ratings from the Healthcare Effectiveness Data and Information Set (HEDIS) for commercial plans published by the National Committee for Quality Assurance. For more information, visit ncqa.org.

4Rating is based on Comprehensive Diabetes Care – Medical Attention for Nephropathy, Comprehensive Diabetes Care – Blood Pressure Control (<140/80), and Comprehensive Diabetes Care – Blood Pressure Control (<140/90), 2012 ratings from the Healthcare Effectiveness Data and Information Set (HEDIS) for commercial plans published by the National Committee for Quality Assurance. For more information, visit ncqa.org.

5Rating is based on Cholesterol Management for Patients with Cardiovascular Conditions – Controlling High Blood pressure, 2012 ratings from the Healthcare Effectiveness Data and Information Set (HEDIS) for commercial plans published by the National Committee for Quality Assurance. For more information, visit ncqa.org.

6Rating is based on Osteoporosis Management in Women Who Had a Fracture, 2012 ratings from the Healthcare Effectiveness Data and Information Set (HEDIS) for medicare plans published by the National Committee for Quality Assurance. For more information, visit ncqa.org.